Legal
Privacy Policy
Last updated: 14 April 2025
RenderLabs ("we", "us", or "our") operates renderlabs.tech. This Privacy Policy explains how we collect, use, and protect information you provide when using our website and services. By submitting an inquiry through our site, you agree to the practices described below.
1. Who we are
Data controller: RenderLabs
Contact: hello@renderlabs.tech
2. Information we collect
We collect only what you voluntarily provide via our contact form:
- Name — to address you in correspondence
- Email address — to respond to your inquiry and deliver project updates
- Project details — to understand your visualization requirements
- Selected package — to scope the engagement
We do not collect payment information directly. We do not run tracking cookies, advertising pixels, or session recording tools.
3. How we use your information
Your information is used solely to:
- Respond to your project inquiry
- Deliver and manage visualization services you have requested
- Send project-related updates and deliverables
We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your information for automated decision-making or profiling.
4. Legal basis for processing (GDPR)
If you are in the European Economic Area (EEA), we process your data under the following lawful bases:
- Contractual necessity — to take steps at your request prior to entering a contract and to fulfil any agreed services
- Legitimate interests — to respond to inquiries and operate our business, where those interests are not overridden by your rights
5. Third-party processors
We use the following trusted services to operate our business. Each acts as a data processor under our instruction:
Website hosting and deployment. Anonymous usage analytics and Core Web Vitals via Vercel Analytics and Speed Insights.
Transactional email delivery. Your name, email address, and project details are transmitted to Resend to deliver our email responses.
No data is transferred to countries outside the UK/EEA without appropriate safeguards (Vercel and Resend maintain Standard Contractual Clauses for international transfers).
6. Data retention
We retain your contact details and project information for up to 2 years from your last interaction with us, unless a longer retention period is required to fulfil an active contract or comply with legal obligations. After this period, your data is permanently deleted.
7. Analytics and cookies
This website uses Vercel Analytics and Vercel Speed Insights. These tools collect anonymous, aggregated data about page visits and performance. No cookies are set, no personal identifiers are stored, and no cross-site tracking occurs.
We do not use Google Analytics, Meta Pixel, or any other advertising or tracking cookies.
8. Your rights
Depending on where you are located, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to any legal retention obligations.
Restriction: Ask us to limit how we process your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests.
CCPA — California residents: You have the right to know what personal data we collect, request deletion, and opt out of the sale of personal data. We do not sell personal data.
To exercise any of these rights, email us at hello@renderlabs.tech. We will respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. Our website is served over HTTPS. Email transmission is handled by Resend, which maintains industry-standard security practices.
10. Children's privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact
For privacy-related questions, requests, or complaints, please contact us at:
If you are in the EEA and believe we have not addressed your concern adequately, you have the right to lodge a complaint with your local data protection authority.